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Providers must keep claim-related records for 7 years

In short

Date
27 August 2026
Status
In law or official guidance
Who it affects
All NDIS providers that claim NDIS payments

What changes

Providers must keep records about a claim, or the support it relates to, for 7 years from the day the claim is made, if the NDIS rules list that kind of record. Records must be in English or easy to convert to English. This applies to claims made on or after 27 August 2026.1

Still unclear

The NDIS rules that list which kinds of records are covered had not been made when we last checked.

All key dates

Sources

  1. Securing the NDIS for Future Generations Act 2026, legislation.gov.au

Last reviewed 3 October 2026. Rules change: check the sources before you act.

Based on content from the Federal Register of Legislation and the NDIS Quality and Safeguards Commission website, © Commonwealth of Australia, licensed under CC BY 4.0. CareHelm summarised it in plain English. Check the linked sources for the official text. For the latest legislation go to legislation.gov.au.